Resume
Executive Summary
Global product design executive with 15+ years leading large, distributed teams to deliver trusted, intuitive digital experiences in complex enterprise ecosystems. Proven record of scaling multi-disciplinary design, research, and content organizations to 120+ people across the US, EMEA, and APAC, influencing VP- and C-suite–level product direction.
Combines AI-powered innovation, KPI-driven UX, and design leadership expertise to directly improve usability, adoption, and business outcomes. Recognized industry thought leader, conference speaker, and co-author of one of the most recognized design leadership and management books.
Core Capabilities
- Enterprise UX Strategy
- AI-Driven Innovation
- Global Organization Leadership
- Cross-Functional Influence
- Platform & API Ecosystems
- Design Systems & Design Operations
- Inclusive & Localized Design
Professional Experience
Vice President & Head of Design — Diligent Inc
2024 – Present
- Defined and led Diligent’s AI-first design strategy by spearheading GovernAI, a portfolio of AI-powered decision-support tools for the Board and C-Suite, and authoring the company’s AI Product Development Playbook to enable ethical, scalable adoption across the portfolio.
- Delivered the design vision for multiple agentic AI experiences, clarifying when and how systems act on users’ behalf to increase customer value and efficiency, and aligning senior leadership to commit to market delivery.
- Unified 4 business units and 12 core products under a single UX operating model by establishing an AI-first global design system and accessibility standards, enabling consistent delivery across product teams in five countries.
- Improved design effectiveness and product quality through design operations and org-model changes aligned to portfolio strategy, while raising UX quality bars across the product suite, including dark-mode pilots (2026), modern navigation paradigms, and higher-density data experiences.
Vice President & Head of Design — Northwestern Mutual
2021 – 2024
- Achieved near-100% advisor adoption of the Planning Experience platform by delivering an integrated insurance and investment solution, generating 30,000+ financial plans in the first 90 days.
- Increased mobile engagement (20.3% YoY MAU growth, 7.1% MoM session growth) by leading a flagship mobile redesign aligned to advisor-led financial planning workflows.
- Scaled the design organization from 60 to 120+ people by implementing enterprise-wide design KPIs, integrating design into product and business OKRs, and establishing operational frameworks for global delivery.
- Ensured regulatory compliance across financial products through close partnership with legal and compliance teams without compromising user experience.
Product Design Manager — Meta (Facebook)
2020 – 2021
- Improved candidate hiring throughput and candidate privacy by designing global recruiting platforms that optimized structured data capture, improving fairness and efficiency in evaluation pipelines.
- Advanced DEI goals by leading a vision sprint to create upskilling and reskilling features for under-represented candidates.
- Strengthened platform trust and compliance by embedding data security and process integrity into global recruiting workflows.
Principal, Design Transformation — InVision
2018 – 2019
- Elevated design maturity for enterprise clients including Netflix, American Express, and Boeing by co-developing a Design Maturity Model aligning design operations with business growth.
- Influenced C-suite product direction by facilitating executive workshops that embedded design strategy into enterprise roadmaps.
Head of Design & User Experience — Nasdaq
2011 – 2018
- Scaled the UX organization from 1 to 35 designers while delivering products responsible for 27%+ of annual company revenue across governance, compliance, and trading platforms.
- Directed API-first, data-rich product experiences enabling secure third-party integrations in regulated financial markets.
- Credited on 32 patents related to fintech product experience and data interaction design.
Speaking & Publications
- Speaker at: Design Leadership Summit (Toronto), UX Lisbon, Leading Design Festival (London), IXD South America, Interaction, IA Conference, MX Conference, Confab, UX Week
- Co-author: Liftoff! Practical Design Leadership — Rosenfeld Media (2020)
Education
Graduate Study, Human-Centered Computing
University of Maryland Baltimore County
BA, English: Language, Writing, and Rhetoric
University of Maryland, College Park